Terms & Conditions
By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.
MULTIPLE ORDERS: We do combine multiple orders and we will refund the excess shipping charges. The only time we do not combine orders is if you have ordered ready to ship items in one order and pre-order items in another separate order. The ready to ship items will go ahead and ship unless you instruct us otherwise.
SHIPPING & HANDLING: We do charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you safely. We do our best to figure shipping costs appropriately. We will refund excess shipping charges based on our discretion.
Please understand that we are a small business and cannot be responsible for packages that are shown delivered, but go missing. We are not saying this to just remove ourselves from liability, but the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.
PRODUCT REFUNDS: Absolutely NO RETURNS due to the fact that soap is a personal product and even unopened, we choose not to resell the product since it has been out of our supervision.
Please keep in mind that everyone's sense of smell is different and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance oils that are used and descriptions given from the manufacturers. NO REFUNDS will be given based on scent. Also, even unfragranced soap will have a slight scent due to ingredients used. No added fragrance oils are added to the unfragranced soaps. On occasion, an unfragranced soap bar may absorb scent based on the soap surrounding it on the curing rack. We develop our recipes based on what works for our dry/sensitive skin, our family’s skin, and what works in our water. Not only do all people have different skin types but we also use different water (soft, hard, etc.). Both factors will affect how our handcrafted soap (designed to be more luxurious for the skin instead of just cleansing) will bubble, have suds and also affect how our skin feels after use. Our soaps have been tested by many different people and NEVER on animals (we are a cruelty free business).
Orders cannot be cancelled once they have been shipped.
We reserve the right to cancel any unshipped order.
SOAPS: Not all soaps are created equally. Our soaps are handcrafted and hand cut. Weights will vary from bar to bar and batch to batch. That is the nature of a handmade product. Most of our soaps will range from 3 ounces to 4 ounces. Handcrafted soap will continue to evaporate water and will continually lose weight.
INGREDIENTS: We use high quality oils and often organic oils or butters in our soap recipes. All ingredients for each product is listed to know exactly what is in the product you are purchasing. All soaps contain sodium hydroxide (lye). However, the sodium hydroxide is neutralized in the saponification process. Soap cannot be made without sodium hydroxide. We scent our soaps with fragrance oils. The strength of scent after cure will vary so some soaps will have a lighter or stronger scent than others. We color our soaps using micas, oxides, pigments, and titanium dioxide which is a naturally occurring whitening agent. Some colorants will "bleed" some of their color (this is normal). We also top our soap with natural ingredients on occasion. All toppings typically wash off with the first use.
ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. This would be similar to a warning that says "This product has been processed in a facility that also processes ______". Please contact us if you have more questions.
GENERAL PRODUCT WARNINGS & CAUTIONS: It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation please discontinue use immediately and consult a physician. Splash -N- Lavish LLC is not responsible for any injuries or accidents.